Click on the questions to view the answers.
How do I order?
To obtain your price simply choose the product you want, select your finish, material and barcode type. Then complete your design uploading your barcode data (in CSV file format), then buy online through our secure payment gateway and await delivery.
How long for delivery?
Due to the bespoke nature of the products our standard turnaround time is 5 working days, with all orders dispatched from our UK manufacturing facility using a signed for courier service. Orders placed after 1pm (GMT+1) will be considered as the next day’s order.
Postage and packing is calculated based on the total order weight and is displayed in the currency of your choice.
UK deliveries - Sent by Parcelforce on a next day signed for service.
Deliveries outside of the UK - Sent by Fedex. Please note the costs shown include relevant duties and taxes (excludes Norway) to expedite the customs process and allow you to receive your order as soon as possible.
**Important information for orders outside of the UK - To avoid delays posting your order, please ensure you have provided a valid VAT, Tax or PID number for customs. If you missed this when you registered, you can still enter the information after completing your order. Visit My Account, Customer Information, complete the Additional Information section at the bottom of the page.
Postage and packing is calculated based on the total order weight and is displayed in the currency of your choice.
UK deliveries - Sent by Parcelforce on a next day signed for service.
Deliveries outside of the UK - Sent by Fedex. Please note the costs shown include relevant duties and taxes (excludes Norway) to expedite the customs process and allow you to receive your order as soon as possible.
**Important information for orders outside of the UK - To avoid delays posting your order, please ensure you have provided a valid VAT, Tax or PID number for customs. If you missed this when you registered, you can still enter the information after completing your order. Visit My Account, Customer Information, complete the Additional Information section at the bottom of the page.
How do I know what my cards will look like?
Before you add your cards to the basket please download the PDF proof which will show you exactly how they will print and also allow you to test the barcodes on your system.
Are they credit card quality?
Yes, all the gift cards are produced at a UK manufacturing facility and are made to the same rigorous standards as the card’s banks issue.
Do you print these to order?
Yes, all cards are printed and manufactured to order, so they are exactly as you require.
Can I have different sizes and thickness?
Sorry no, these are all standard credit card size with a 760 micron thickness.
What if I have problems placing my order?
Please use our online chat, send us an email or just give us a call and we will talk you through it.
How do I create my barcodes?
To do this you need to create a list of unique codes (these can be anything you want containing alpha and numeric characters and we would recommend 8 characters) in a csv file and upload and link this file when designing your card. To create a csv file you can start with an excel file and then save it as a csv format from the file type drop down list. If you have any problems doing this please use our live chat function and we can talk you through it.
I can’t find the answer to my question?
Drop us an email, give us a call or use our online chat and I’m sure we can answer your query.